Privacy Policy

Direct Telecom takes your privacy seriously. We abide by the UK and EU rules on Data Protection.

Your information is used strictly for internal purposes. We collect customer data when you sign up for our service. We collect your address, contact details, details about our telephone lines, and payment information.

We will use the information you provide us to process your application for our services, and to contact you in the event that there is a problem with your application or service.

Third Parties

We value your privacy and understand that you don’t want your details sold to third parties. We will not sell, trade or rent in any form your information to any third party.

The information we hold about you is confidential. We will only disclose it to 3rd parties when:

Recording Contracts

When you contact us, in any way, we may make a note of this contact if it is relevant to your permanent record. This allows us to provide a higher level of ongoing customer care.

Credit Checking

We may pass on your details to bona fide credit checking agencies, for the purposes of assessing your credit worthiness. We and other organisations may also use credit reference agency and fraud prevention agency records that we receive about you, people financially linked to you and others in your household to help make decisions about you and them.

You agree that we may use and update this centrally held information:

We may also use your information for research and statistical analysis with the aim of improving our services.

Use of Cookies

This website uses cookies, if your browser settings allow cookies. This website will function correctly even if you have cookies disabled.


We may monitor, record, store and use any telephone, email or other electronic communications with you for training purposes, so that we can check any instructions given to us and to improve the quality of our customer service.

We will monitor network traffic from time to time for the purposes of backup and problem solving and in order to ensure that you are not misusing any of the services provided to you.

Changes of Privacy Policy

Please note that this policy will be reviewed, and may change, from time to time. Any changes will be posted to this website.

Your Consent

By using this website you are consenting to this privacy policy. We may in the future change this policy, and if we do so we will post the amended policy on this website.
By ticking the “I accept the Privacy Policy” to send a Contact Form or a request for a Tailor Made package (containing your details) on this website, you are consenting to this privacy policy.

For further information you can contact us:

Direct Telecom Network Ltd.
The Quadrant
99 Parkway Avenue
S9 4WG